Question 1

How do I book a shipment?

Accepted Answer

Click 'Book Shipment' from the menu, fill in sender, receiver and parcel details, and confirm. You'll receive a tracking ID instantly starting with VMPH.

Question 2

How can I track my parcel?

Accepted Answer

Go to the Track page and enter your VMPH tracking ID. You'll see live status, timeline and last update from our system.

Question 3

What areas do you deliver to?

Accepted Answer

We deliver across all major cities and pin codes in India through our hub-and-spoke partner network.

Question 4

How long does delivery take?

Accepted Answer

Domestic express usually delivers in 1–3 business days. Standard delivery takes 3–7 business days depending on origin and destination.

Question 5

How do I contact support?

Accepted Answer

Call or WhatsApp us at 8949089910, or email info@vmparcelhub.com. We respond within a few business hours.

Question 6

Do you handle fragile or valuable items?

Accepted Answer

Yes. Select 'Fragile' as parcel type and add handling notes in special instructions during booking.

Question 7

What payment methods are accepted?

Accepted Answer

Cash, UPI, and bank transfer are accepted at pickup. Online payment options are coming soon.

Question 8

Can I cancel or change a booking?

Accepted Answer

Yes, before pickup. Contact us on 8949089910 with your tracking ID to cancel or update details.

Frequently Asked Questions